AI Calling Agent
An AI calling agent that sounds helpful, not robotic
Inbound and outbound AI calls for qualification, confirmations, reminders and feedback - in English, Hindi and Indian languages.
Inbound & outbound
Never miss a call. Never forget a follow-up.
One AI agent that answers when you can't and calls when you're busy.
Inbound calls
Answers every call, including after hours
Handles FAQs, bookings and status queries
Captures caller details as a new lead
Transfers to your team on request
Outbound calls
Calls only leads who asked to be called
Runs confirmation and reminder campaigns for consenting contacts
Skips contacts without call consent
Respects calling hours and do-not-call preferences
Use cases
What your AI calling agent can handle
Lead qualification
Call leads who asked to be called within minutes to confirm needs, budget and timeline, then route hot leads to sales.
Appointment confirmation
Confirm, reschedule or cancel appointments, site visits and consultations automatically.
Payment reminders
Polite reminders to customers who agreed to them, for booking balances and renewals, with payment links on WhatsApp.
Follow-up calls
Follow up with leads who asked to be called and answer the questions holding them back.
Customer feedback
Collect post-service feedback and ratings, and flag unhappy customers for a personal call.
Travel enquiry assistance
Answer package questions, confirm travel details and share itineraries for travellers.
Call flow
What happens on every AI call
Transparent, polite and always with a path to a real person.
Live human transfer: the customer can ask for a person at any point, and complex or sensitive calls are transferred automatically.
Trigger
Call request or scheduled task
A lead asks to be called, an appointment is due, or a payment date is approaching.
0:00
AI agent calls
Itenera calls with a natural greeting, introduces itself as an AI assistant and confirms it's a good time.
0:20
Conversation
Asks qualifying questions, answers FAQs and confirms details - in the customer's preferred language.
1:30
Decision point
Interested? Book a callback or meeting. Needs a person? Transfer the call live to your team.
After call
Summary & CRM update
Call summary, outcome and next steps are saved to the lead record automatically.
Next step
Human follow-through
Your team picks up warm leads with full context - pricing and commitments stay with them.
Indian-language support
Talk to customers in the language they're comfortable with
Itenera's calling agent supports English, Hindi and major Indian languages, and can switch languages mid-call when the customer does.
English
Hindi
Hinglish
Marathi
Tamil
Telugu
Kannada
Bengali
Gujarati
Malayalam
Language availability may vary by voice provider and region.
FAQ
AI calling questions
Yes. The AI calling agent supports English, Hindi and several Indian languages, and can transfer the call to a human team member whenever the customer asks or the conversation needs a person.
Hear the AI calling agent in action
Book a free demo and we'll run a live sample call for your business use case.