AI WhatsApp Automation
Reply to every WhatsApp enquiry in seconds, day or night
Capture, qualify and follow up with leads on the app your customers already use - with a smooth handover to your team.
Your Travel Agency
online · replies instantly
Today
Hi! Planning a Kerala trip for 4 people in December. What packages do you have?
11:02 PM
Itenera AI
Hi! 🌴 Happy to help. Which dates are you considering, and what's your approximate budget per person?
11:02 PM ✓✓
20–26 Dec, around ₹35,000 per person.
11:03 PM
Itenera AI
Perfect. Here are 2 family packages: Munnar + Alleppey houseboat, and Kochi + Thekkady. I've shared the brochure. Shall our travel expert call you tomorrow at 10 AM?
11:03 PM ✓✓
Lead saved · Follow-up call scheduled 10:00 AM
How it works
From enquiry to conversion, on autopilot
A clear, automated journey for every WhatsApp lead - with your team stepping in exactly when it matters.
Step 1
Enquiry
A customer messages your WhatsApp number from an ad, website, QR code or SponsoredTrip listing.
Step 2
AI Reply
Itenera responds instantly in a friendly, on-brand tone - in English, Hindi or regional languages.
Step 3
Qualification
Asks the right questions: dates, destination, group size, budget, location or requirement.
Step 4
Lead Saved
Details are saved to your lead inbox, CRM or Google Sheet with a lead score.
Step 5
Automated follow-ups to opted-in leads
Well-timed follow-ups with brochures, options and reminders.
Step 6
Human Handover / Conversion
Hot leads are handed to your team with full context to close the deal.
Human in control
Capabilities
Everything your WhatsApp sales desk needs
WhatsApp lead capture
Capture leads from click-to-WhatsApp ads, website widgets, QR codes and SponsoredTrip.
Instant replies, 24/7
No more waiting until morning. Every message gets a helpful reply in seconds.
Smart qualification
Conversational questions that identify serious buyers and their exact needs.
Brochures & catalogues
Share PDFs, images, package lists and price ranges automatically.
Quotation drafts
AI prepares quotation drafts for your team to review and approve before sending.
Reminders
Payment, appointment and departure reminders sent on time to customers who opted in.
Smart escalations
Complaints, urgent issues and sensitive topics are escalated to a person immediately.
Human handover
Your team can take over any chat at any time, with the full conversation history.
Travel example
A holiday enquiry at 11 PM becomes a qualified lead by morning
Itenera replies instantly, asks travel dates and budget, shares matching packages, saves the lead and schedules a follow-up call. Your consultant starts the day with everything they need.
Built-in guardrails
Uses the official WhatsApp Business Platform with opt-ins and approved templates
Never confirms prices or bookings without human approval
Escalates complaints and sensitive topics to your team
Customers can ask for a person at any time
Official WhatsApp Business Platform
Built on the official WhatsApp Business Platform
Itenera uses the official WhatsApp Business Platform (Cloud API) from Meta. We do not use unofficial tools, WhatsApp Web automation or bulk-sending hacks that risk getting your number banned.
Step 1
Connect in minutes
Click "Connect WhatsApp" in your Itenera dashboard and log in with Facebook. Meta's secure Embedded Signup lets you create or select your WhatsApp Business Account and verify your business phone number.
Step 2
You stay the owner
Your WhatsApp Business Account, phone number and business portfolio remain yours. Itenera only gets the permissions you approve.
Step 3
Approved templates
Create follow-up, quotation and reminder templates in Itenera. We submit them to Meta for approval and show you their status.
Step 4
Smart replies
AI drafts replies to incoming leads within seconds. Pricing and commitments go to your team for approval.
Step 5
Pay Meta directly
WhatsApp message charges are billed by Meta to your own payment method. Itenera's platform fee is separate.
Step 6
Disconnect any time
From your dashboard or from Meta Business Settings.
Compliance built in
Connect your own WhatsApp Business number in minutes with Meta's secure signup.
Your number, your data: you stay the owner and can disconnect at any time.
Message only customers who have opted in. Opt-out requests ("STOP") are honoured.
Start conversations with Meta-approved message templates.
Automated replies always leave a clear way to reach a person.
WhatsApp conversation charges are billed by Meta directly to your WhatsApp Business Account.
Not allowed on Itenera: anything the WhatsApp Business Messaging Policy prohibits, including gambling, medical products, alcohol, tobacco, adult services, MLM and payday loans. See our Terms.
FAQ
WhatsApp automation questions
Yes. Itenera uses Meta's WhatsApp Business Platform (Cloud API). You connect your number through Meta's Embedded Signup.
See your WhatsApp sales desk on autopilot
See how Itenera can capture, qualify and follow up with your leads - in a free, no-obligation demo tailored to your business.