Itenera Data Deletion

Last updated: 30 October 2026

Itenera is operated by SponsoredTrip Private Limited (CIN: U79110UP2025PTC222726). This page explains how to remove your data from Itenera.

1. Businesses using Itenera (Clients)

A. Disconnect WhatsApp (stops all access at once)

Go to Settings > WhatsApp.

Click "Disconnect WhatsApp" and confirm.

Itenera immediately stops sending and receiving messages for your number and deletes the stored access token. You can also remove Itenera's access in Meta Business Settings > Integrations > Connected apps, or in WhatsApp Manager.

B. Delete specific data

Email itenera@sponsoredtrip.app from your account email with the subject "Delete My Data", and say what to delete (for example conversations with a contact, call recordings or a lead list). We delete it within 30 days and confirm by email.

C. Delete your whole account

Email itenera@sponsoredtrip.app with the subject "Delete My Itenera Account". We can send you an export first if you ask. We then delete your account, WhatsApp connection data, messages, call data and leads within 30 days and confirm by email.

We keep invoices and payment records for up to 8 years, as Indian tax law requires. Backups are overwritten within 60 days.

2. Customers of a business that uses Itenera (End Users)

If you chatted with or were called by a business that uses Itenera, that business controls your data. Ask the business directly to delete it. To stop its WhatsApp messages, reply "STOP" in the chat.

If the business does not respond, email itenera@sponsoredtrip.app with the business name and your phone number. We will pass your request to the business and help it act within 30 days.

3. People who filled in a demo or contact form, or joined our newsletter

Email itenera@sponsoredtrip.app with the subject "Delete My Data". We delete your details within 30 days.

SponsoredTrip app users

To delete a SponsoredTrip app account, see https://sponsoredtrip.app/delete-account

Contact

SponsoredTrip Private Limited (Itenera)

Address: N4-601, 6th Floor, Eros Sampoornam, I. A. Surajpur, Gautam Budh Nagar, Noida, Uttar Pradesh 201306, India

Email: itenera@sponsoredtrip.app

Website: https://itenera.app

Grievance Officer: Pankaj Bhaskar, itenera@sponsoredtrip.app