Solutions
What Itenera automates
From the first enquiry to the final handover, Itenera turns repetitive work into reliable AI-powered workflows.
12 ways to save time
Every repetitive task, one AI platform
Start with the solution that solves your biggest bottleneck today. Each one works on its own and even better together.
AI Lead Capture
Capture every enquiry from your website, WhatsApp, Instagram, ads and SponsoredTrip listings into one organised pipeline.
No enquiry lost between channels or after hours
Name, dates, budget and needs collected automatically
Duplicate leads detected and merged
Instant alert to the right team member
WhatsApp Automation
Instant, natural replies on WhatsApp that answer questions, qualify leads and share brochures - 24/7.
Replies in seconds, even at 11 PM
Shares packages, brochures and price ranges
Smart qualification questions
Seamless handover to your team
AI Calling Agent for Leads Who Asked to Be Called
Inbound AI voice calls, and outbound calls to leads who asked to be called, that qualify leads, confirm bookings and follow up - in English, Hindi and Indian languages.
Calls leads who asked to be called, within minutes
Confirms appointments and payments
Natural conversation in Indian languages
Transfers to a human on request
Automated Follow-Ups to Opted-In Leads
Timely, personalised follow-ups on WhatsApp, email and calls to leads who opted in, so warm leads never go cold.
Follow-up sequences that stop when a lead replies
Personalised with destination, dates and interests
Respectful timing and opt-out handling
Fewer leads slipping through the cracks
Quotation & Proposal Drafting
AI drafts quotations and proposals from your rate cards and templates - your team reviews and approves before sending.
Drafts ready in minutes, not hours
Uses your pricing rules and templates
Mandatory human approval for pricing
Consistent, professional formatting
Customer Support Automation
Answer FAQs, booking status, policies and documents instantly while routing complex issues to your team.
Instant answers to repetitive questions
Trained on your policies and FAQs
Escalates sensitive issues to people
Lower support workload
Appointment & Reminder Automation
Automatic confirmations and reminders for appointments, departures, check-ins and payments, to customers who opted in.
Fewer no-shows and missed payments
Reminders on WhatsApp, SMS, email or call
Calendar-synced scheduling
Rescheduling handled automatically
CRM-style Lead Tracking
Every lead, conversation and status in one place - or synced to the CRM you already use.
Clear pipeline from new to won
Full conversation history per lead
Lead assignment and ownership
Syncs with your existing CRM
Document & Itinerary Drafting
Draft day-wise itineraries, booking summaries and travel documents from your inventory and the traveller's preferences.
Day-wise itineraries in minutes
Matches traveller budget and interests
Branded, shareable documents
Reviewed by your team before sharing
Workflow Automation
Connect your tools and automate multi-step processes from enquiry to handover - without writing code.
End-to-end automated journeys
Integrates CRM, Sheets, email and calendars
Custom triggers and conditions
Scales as your business grows
Reporting & Dashboards
See lead volumes, response times, conversions and team performance in clear, real-time dashboards.
Source-wise lead and conversion tracking
Response time and follow-up metrics
Daily and weekly summary reports
Data to decide where to invest
Human-in-the-loop Approvals
AI prepares the work; your team approves anything involving pricing, commitments or sensitive conversations.
Approval steps for quotes and discounts
Clear audit trail of decisions
AI never commits on your behalf
Your judgement stays in control
Getting started
Live in weeks, not months
Our team handles setup end-to-end. You stay involved where it matters: rules, tone and approvals.
Step 1
Discovery call
We map your enquiry channels, team and repetitive tasks.
Step 2
Workflow design
We design flows, scripts and approval rules with you.
Step 3
Go live
Start with one high-impact workflow in one to two weeks.
Step 4
Expand & optimise
Add channels and automations as results come in.
Not sure where to start?
Tell us about your business and we'll recommend the automations with the biggest impact - in a free 30-minute demo.