Legal
Itenera Terms of Use
Last updated: 30 October 2026
1. About these terms
These Terms govern the use of Itenera (https://itenera.app), an AI automation and WhatsApp messaging platform operated by SponsoredTrip Private Limited (CIN: U79110UP2025PTC222726), N4-601, 6th Floor, Eros Sampoornam, I. A. Surajpur, Gautam Budh Nagar, Noida, Uttar Pradesh 201306, India ("Itenera", "we", "us"). "Client" means the business that signs up for Itenera, and "End Users" are the Client's customers. By using Itenera, the Client agrees to these Terms and to our Privacy Policy (https://itenera.app/privacy-policy). A signed order form or agreement, if any, takes priority over these Terms.
2. The service
Itenera provides WhatsApp automation and a shared inbox, AI voice calling, follow-ups, quotations, lead capture and related tools. Features depend on the plan agreed with the Client. We may improve or change features, and we will give notice of any change that materially reduces them.
3. WhatsApp Business Platform
Itenera uses the official WhatsApp Business Platform (Cloud API) from Meta. The Client connects its own WhatsApp Business Account through Meta's Embedded Signup and stays the owner of that account and its phone number.
The Client must follow the WhatsApp Business Terms, the WhatsApp Business Messaging Policy (https://whatsappbusiness.com/policy/) and Meta's Commerce Policy.
Meta charges for WhatsApp conversations according to its pricing. Unless agreed otherwise, the Client pays Meta directly through the payment method in its WhatsApp Business Account.
Meta may approve, reject or pause message templates, limit messaging or restrict an account. We are not responsible for Meta's decisions.
The Client can disconnect WhatsApp from Itenera at any time (Settings > WhatsApp > Disconnect).
Itenera is an independent technology provider and is not affiliated with, endorsed by or sponsored by Meta Platforms, Inc. or WhatsApp LLC.
4. Client responsibilities
The Client must:
message or call only people who have given their number and opted in to receive messages or calls from the Client, with separate opt-in for each type of message where required;
honour opt-out requests (such as "STOP"), on or off WhatsApp, promptly;
use only approved message templates to start conversations or to message outside the 24-hour customer service window, and use each template only for its designated purpose;
give End Users clear contact details for its business (for example a phone number, email or support page) whenever automation is used, and a prompt, clear and direct way to reach a person, such as a handover to a human agent in the chat;
keep an accurate WhatsApp business profile with its own contact details;
have a lawful basis and give End Users the notices required by law, including the Digital Personal Data Protection Act, 2023;
keep login details secure and make sure its team follows these Terms.
5. Prohibited use
The Client must not use Itenera:
for anything the WhatsApp Business Messaging Policy prohibits, including real-money gambling and gaming, medical and healthcare products, drugs, alcohol, tobacco, firearms, hazardous goods, endangered species, live animals other than livestock, body parts or fluids, adult products or services, dating services, multi-level marketing, payday loans, paycheck advances, peer-to-peer lending, debt collection, bail bonds, or real, virtual or fake currency;
for political parties, politicians, candidates or campaigns, or for law enforcement, military or intelligence services;
for telemedicine, or to send or ask for health information where the law does not allow it;
to send spam, bulk messages to people who have not opted in, or misleading, fraudulent, offensive, discriminatory or illegal content;
to impersonate another business or person, or misrepresent an affiliation with them;
to collect sensitive data such as card numbers, financial account numbers, personal ID numbers, passwords or health records through chats;
to share information from one customer's chat with another customer;
to break any law, including the Telecom Commercial Communications Customer Preference Regulations, or anyone's rights;
to reverse-engineer, overload or disrupt Itenera.
We may suspend the service immediately if we believe the Client is breaking this section.
6. AI features
AI replies and voice agents can make mistakes. The Client is responsible for reviewing its automation settings and the information it gives End Users. We do not use Client data to train AI models.
7. Fees and payment
Fees are as set out in the Client's plan, quotation or order form. All prices exclude GST, which is added as applicable.
Invoices are due within 30 days of the invoice date and can be paid by bank transfer or through Razorpay.
If payment is late, we may send a reminder and, after 15 more days, suspend the service until payment is received.
Meta's WhatsApp charges are separate unless agreed otherwise.
8. Refunds
Refunds follow our Refund Policy: https://itenera.app/refund-policy
9. Partner programme
Itenera Partners may get a combined package of Itenera services and travel advertising with SponsoredTrip, as set out in their partner agreement. Reach and results of advertising are indicative and not guaranteed.
10. Data and confidentiality
The Client owns its data and its End Users' data. We process it only to provide the service, as described in our Privacy Policy.
Each party keeps the other's confidential information confidential.
On request after the account closes, we make the Client's data available for export for 30 days and then delete it.
11. Intellectual property
Itenera, its software and brand belong to SponsoredTrip Private Limited. The Client gets a limited, non-transferable right to use Itenera during its subscription.
12. Term and termination
Monthly plans renew each month and can be cancelled with 30 days' notice. Annual plans run for the agreed year.
Either party may end the agreement if the other seriously breaches these Terms and does not fix it within 15 days of written notice.
We may end or suspend the service at once for breach of section 4 or 5, or if Meta requires it.
13. Warranties and liability
Itenera is provided "as is". We aim for high availability but do not promise uninterrupted service, and we do not control Meta's or other providers' platforms.
We are not liable for indirect or consequential losses, lost profits, or content sent by the Client.
Our total liability for all claims is limited to the fees the Client paid us in the three months before the claim.
14. Indemnity
The Client will indemnify us against claims arising from its messages, its content, its breach of these Terms or of Meta's policies, or its violation of any law.
15. Changes
We may update these Terms. We give Clients at least 15 days' notice by email of material changes. Continued use after that means acceptance.
16. Governing law and jurisdiction
These Terms are governed by the laws of India. Courts at Noida, Uttar Pradesh have exclusive jurisdiction.
17. Grievance Officer and contact
Grievance Officer: Pankaj Bhaskar, itenera@sponsoredtrip.app
SponsoredTrip Private Limited (Itenera), N4-601, 6th Floor, Eros Sampoornam, I. A. Surajpur, Gautam Budh Nagar, Noida, Uttar Pradesh 201306, India
Email: itenera@sponsoredtrip.app
Website: https://itenera.app