Itenera Refund and Cancellation Policy

Last updated: 30 October 2026

This policy applies to payments made for Itenera, operated by SponsoredTrip Private Limited (CIN: U79110UP2025PTC222726), N4-601, 6th Floor, Eros Sampoornam, I. A. Surajpur, Gautam Budh Nagar, Noida, Uttar Pradesh 201306, India. It forms part of the Itenera Terms of Use (https://itenera.app/terms). A signed order form or agreement, if any, takes priority.

1. Payment terms

Invoices are due within 30 days of the invoice date. You can pay by bank transfer or through Razorpay (UPI, card, net banking or wallet). Prices exclude GST.

2. Setup and onboarding fee

Cancel before onboarding starts: full refund.

Cancel after onboarding starts but before it is complete, within 7 days of payment: 50% refund.

After onboarding is complete: no refund.

3. Monthly plans

First paid month: full refund if you cancel within 7 days of payment.

After that: cancel any time with 30 days' notice. No refund for the current month; you are not charged for later months.

4. Annual plans

Full refund if you cancel within 14 days of payment.

After 14 days: pro-rata refund for the full unused months, minus any discount given for paying annually.

5. Usage charges

Charges for AI calling minutes, extra messages or other usage already consumed are not refundable. Unused prepaid usage credit is refunded pro-rata when you close your account.

6. WhatsApp (Meta) charges

Meta bills WhatsApp conversation charges directly to your WhatsApp Business Account. These are not paid to Itenera and cannot be refunded by us. Ask Meta through WhatsApp Manager.

7. Partner packages

For Itenera Partner packages that include travel advertising with SponsoredTrip, the advertising part follows the SponsoredTrip Refund Policy (https://sponsoredtrip.app/refund-policy): full refund before the campaign goes live, no refund after.

8. Service outage credit

If Itenera is unavailable for more than 72 continuous hours because of a fault on our side, we add a pro-rata service credit to your next invoice, or refund it if you are leaving.

9. Duplicate or wrong payments

If you are charged twice or charged the wrong amount, we refund the extra amount in full.

10. How to ask for a refund

Email itenera@sponsoredtrip.app with the subject "Refund Request" and include your business name, invoice number or Razorpay payment ID, and the reason.

11. Timelines

We review your request within 5 business days.

Approved refunds are processed within 7 business days to the original payment method.

Your bank may take a further 5 to 10 business days to show the amount.

12. Contact

SponsoredTrip Private Limited (Itenera)

Address: N4-601, 6th Floor, Eros Sampoornam, I. A. Surajpur, Gautam Budh Nagar, Noida, Uttar Pradesh 201306, India

Email: itenera@sponsoredtrip.app

Website: https://itenera.app

Grievance Officer: Pankaj Bhaskar, itenera@sponsoredtrip.app